OUR PROCESS

At HeliNavigator, our consulting process begins with a thorough and personalized assessment of our client's Electronic Flight Bag requirements. The initial steps involve conducting comprehensive discussions to gain insights into the client's specific operational challenges, goals, and preferences. We prioritize understanding the unique aspects of their helicopter operations, including fleet size, mission profiles, regulatory considerations, and the existing technological infrastructure. We'll engage in a collaborative dialogue to identify key pain points and opportunities for improvement. Following this discovery phase, we outline tailored recommendations that encompass hardware selection, software configuration, integration strategies, and training requirements. This initial consultation phase serves as the foundation for a customized EFB solution, ensuring that our clients receive a comprehensive and effective approach that aligns seamlessly with their operational objectives.

Our commitment to seamless Electronic Flight Bag integration extends to a meticulous device selection, purchase, and initialization process. We begin by carefully assessing the specific needs and preferences of our clients to determine the optimal device choice, considering factors such as functionality, screen size, and portability. Upon selecting the ideal device, whether it be the iPad Mini or the standard iPad, we manage the entire purchase process. HeliNavigator procures the devices, handles shipping logistics to our office, and undertakes full-scale device setup. We ensure that each device is configured with the selected remote management software, allowing for efficient monitoring, troubleshooting, and updates. All necessary apps are installed, and the devices undergo rigorous testing to guarantee their readiness. Once finalized, the fully prepared EFBs are then shipped to the customer's location, arriving 100% ready for immediate use, reflecting our commitment to providing turnkey solutions for enhanced aviation operations. 

For more specific information on exactly what our initialization services will look like for your company, click the link below. 

At HeliNavigator, our commitment to ensuring a seamless Electronic Flight Bag experience extends beyond device setup. We offer a comprehensive training solution tailored to empower our clients with the knowledge and skills needed for optimal EFB utilization. Whether delivered remotely or in person, our training covers fundamental information on the iPads, cases, and mounts selected for your operations. We delve into various user-available settings, ensuring your team is proficient in configuring the EFB according to their preferences while also addressing settings that are operator-locked. The training further encompasses in-depth guidance on using the chosen apps, providing hands-on experience for efficient navigation and data utilization. Our troubleshooting module equips users with the skills to address common issues independently. Additionally, we guide your team on how to reach out to HeliNavigator for further assistance, ensuring a continuous support channel for any inquiries or challenges that may arise during operations. No matter where or when, HeliNavigator will be available to assist any EFB issue you may have. 

At the heart of HeliNavigator's commitment to excellence lies our ongoing device management services, which stand as the bedrock of our operation, ensuring our clients experience uninterrupted Electronic Flight Bag (EFB) functionality. Leveraging our robust remote connectivity capabilities, we provide immediate assistance to address any issues that may arise, swiftly resolving challenges and minimizing downtime. Whether it's troubleshooting, app updates, or system optimizations, our team can remotely connect to your devices to provide prompt solutions. Recognizing the critical nature of EFBs in aviation operations, we offer quick device replacement services, ensuring that any malfunctioning device is swiftly replaced to maintain seamless operations. Our clients can rest assured that HeliNavigator is not just a provider but a dedicated partner, committed to delivering ongoing, immediate, and reliable service to optimize their EFB experience.